Terms and conditions

The terms and conditions govern only those services provided by abcdivorce.uk, an independent entity, and no other company or organisation.

The service wishes to state that it is not a government body, agency or department, nor does it purport to be so. ABCDivorce is rather an independent initiative offering customers a facilitative, professional service regarding divorce proceedings. This is well communicated through the service’s platforms, and customers therefore place orders in the knowledge that this is so.

The services on offer and ordered by the customer pertain to divorce and the official routes to divorcing in the UK.

Extenuating circumstances

Extenuating circumstances represent those extraordinary occasions on which ABCDivorce will be liable to compensate the customer in the form of a full refund for either misinformation or wrongdoing on the company’s part, or where the customer has been unable to fulfil an order or thereafter cancel one due to the fault of the service. For example, technical issues not resolved hastily by the company.

Shipping policy

The shipping policy refers only to those services on offer and advertised thusly at www.abcdivorce.uk, and governs the agreement into which customers enter when choosing a service.

Documents are delivered with Royal Mail by first-class standard. If ABCDivorce specifies estimated delivery times, the service does its utmost to uphold these. Customers are asked to provide a delivery address and location, but shipping times can differ depending on the service chosen and the delivery location given. ABCDivorce always aims to include postage fees when specifying the price of its individual services, and hence the customer agrees to such prices when making an order.

Delivery may also depend on circumstances outside the control of ABCDivorce, such as court and tribunal procedures or other litigation issues influencing proceedings. The service does not and cannot proclaim, nor will it assume, responsibility for such aspects. This is well communicated throughout the platforms used by the customer.

Furthermore, insofar as ABCDivorce does not personally fulfil the physical delivery of its services – for instance the delivery of certain divorce documents necessitating the customer’s signature -, the company hereby states that it cannot assume responsibility for any potential damage to the delivered goods.

Cancellation/Refund policy

The cancellation and refund policy refers only to those services on offer and advertised thusly at www.abcdivorce.uk, and governs the agreement into which customers enter when making a purchase.

ABCDivorce enables customers to choose between the services made explicit in the purchasing process. It hereby states and reiterates that, as per standard procedure, with the fulfilment and passing of 14 days of an order being placed, cancellations are non-refundable. In the event that the customer would like to cancel their order, they are required to contact the customer service team and communicate their intent to cancel as soon as possible. Upon receiving such a request, ABCDivorce’s service team will be able to ascertain whether or not this is possible, according to the time which has elapsed since the order being placed. Part refunds are non-negotiable.

It is the customer’s responsibility to contact ABCDivorce at the support address given in order to communicate their intent to cancel an order. With the passing of the 14-day period following an order, the customer loses their full right to a refund.

The cancellation and refund policies may be superseded only in extenuating circumstances highlighted under the general terms of service. Please refer to and review such exceptions.

Privacy policy

The privacy policy refers to www.abcdivorce.uk, and governs the privacy of customers who choose to visit and use the service and their experience when doing so.

The Website

The website and its owners take a proactive approach to user privacy and to ensure that the necessary steps are taken to protect the privacy of its users throughout their visiting experience. The website complies with all UK national laws and requirements for user privacy.

Use of Cookies

The website uses cookies to enhance the user’s experience while visiting it. Where applicable the website uses a cookie control system allowing the user on their first visit to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.

Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and use of a website. This allows the website, through its server, to provide the users with a tailored experience on any of its webpages. Users are advised that if they wish to deny the use and saving of cookies from the website on to their computer’s hard drive, they should take the necessary steps within their web browser’s security settings to block all cookies from the website and its external serving vendors.

The website uses tracking software to monitor its visitors. This is implemented in order to better understand how the customer/visitor uses the website, and is provided by Google Analytics, which again uses cookies to track visitor usage. The software will save a cookie to the visitor’s computer hard drive in order to track and monitor their engagement and use of the website, but it will not store, save or collect personal information.

Other cookies may be stored to the visitor’s computer hard drive by external vendors if and when the website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. Again, no personal information is stored, saved or collected.

Contact & Communication

Users contacting the website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. One’s personal information is kept private and stored securely until a time it is no longer required, as detailed in the Data Protection Act 1998. Under no circumstances is it used for any other means than that required to fulfil the service(s) on offer.

Every effort has also been made to ensure safe and secure email communication, but users pursuing such communicative means are advised that they do so at their own risk. To reiterate, the website and its owners use any information submitted solely to fulfil service requirements and/or to assist the customer in answering any questions they may have submitted. Customer details are not passed on to any third parties apart from, and limited to, the official and legal bodies essential to the completion of orders, such as, for example, the court and/or divorce centre processing the divorce petition.

Legal notice

All content of this service is owned and controlled by ABCDivorce and protected by worldwide copyright laws. Content found within cannot be modified, and further reproduction of it is prohibited.

The owners of this service endeavour to ensure that information given on its homepage is accurate and up to date. Customers or individuals sending correspondence to the service are responsible for the information contained therein, including its veracity.

Where ABCDivorce makes certain references to other official sites or services, it does not wish to imply a link or direct working relationship with them, unless such is stated explicitly. They are referred to purely in order to supply the customer with complete and pertinent information regarding divorce in the UK. The service does not claim responsibility for, or proprietary knowledge thereof, any of the information given within such sites or, indeed, by the creators of such services.

ABCDivorce reserves the right to make certain changes to the content displayed on its services’ platforms and held within this document, but will do so only as and when it is deemed necessary in order to better reflect and/or improve the services on offer to the customer.


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